Grayson's Gorge UAE — graysonsforge.com

This Privacy Policy describes how Grayson's Gorge UAE ("we", "us" or "our") collects, uses, stores and protects the personal data you provide when using our website graysonsforge.com or purchasing our Damascus steel knives and related products.

1. Collection of Personal Data

We collect personal data when you:

•       Place an order on our website

•       Create a customer account

•       Subscribe to our newsletter or promotional communications

•       Fill out a contact form

•       Browse our website via cookies or tracking tools

The data collected may include your first name, last name, postal address, email address, phone number, IP address, order history, payment information and browsing preferences.

2. Use of Personal Data

The data collected is used to:

•       Process and ship your orders (Damascus knives and related products)

•       Send you order confirmations, tracking notifications and invoices

•       Respond to your enquiries through customer service

•       Offer you personalised promotions and product recommendations, where you have given your consent

•       Improve your user experience on the website

•       Comply with applicable legal and tax obligations

3. Data Retention Period

Your data is retained only for as long as necessary to fulfil the purposes for which it was collected, in accordance with applicable legal requirements. In particular:

•       Order and transaction data is retained for a minimum of 5 years to comply with tax and commercial regulations in the United Arab Emirates.

•       Marketing data (newsletter subscriptions) is retained until you withdraw your consent.

•       Customer account data is retained until you close your account.

4. Data Sharing and Third-Party Services

Grayson's Gorge UAE is committed to never selling or renting your personal data. However, certain data may be shared with the following third-party service providers, solely to fulfil your order or ensure the proper functioning of the website:

Shopify

Our website is hosted and operated on Shopify's e-commerce platform. Shopify processes data on our behalf in accordance with its own privacy policy. For more information: https://www.shopify.com/legal/privacy

Stripe

Payment processing is handled by Stripe. Your payment card data is transmitted directly to Stripe and is never stored on our servers. For more information: https://stripe.com/privacy

Funnelish

We use Funnelish to manage sales funnels and optimise the purchasing experience. Data shared with Funnelish is limited to what is necessary for order processing and funnel analytics.

Shipping Partners

Your delivery address and contact details are shared with our logistics and shipping partners solely for the purpose of delivering your order.

5. International Data Transfers

Grayson's Gorge UAE is based in Dubai, United Arab Emirates. As our service providers may be located in other countries (including within the European Union and the United States), your data may be transferred internationally. In all cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

6. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

•       Right of access to your personal data

•       Right to rectification of inaccurate data

•       Right to erasure (right to be forgotten)

•       Right to restriction of processing

•       Right to object to processing

•       Right to data portability

To exercise any of your rights, please contact us at: info@graysonsforge.com

We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, measure website traffic, and deliver personalised content and advertisements. Cookies used on our site may include:

•       Essential cookies: necessary for the proper functioning of the website and the shopping cart.

•       Analytical cookies: used to understand how visitors interact with our website (e.g. via Google Analytics).

•       Marketing cookies: used to display relevant advertisements based on your browsing behaviour.

You can change your cookie preferences at any time through your browser settings or via our cookie consent banner.

8. Data Security

We implement all necessary technical and organisational measures to ensure the security of your data and prevent any unauthorised access, loss, alteration or disclosure. Payment transactions are encrypted using SSL/TLS technology and processed securely through Stripe.

9. Minors

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us at info@graysonsforge.com so that we may delete it.

10. Changes to This Policy

This privacy policy may be updated at any time to reflect legal, technical or commercial developments. The applicable version is the one published on our website at the time of your visit. We encourage you to review this page periodically.

11. Contact

For any questions regarding this privacy policy or the processing of your personal data, please contact us:

Grayson's Gorge UAE

Email: info@graysonsforge.com

Website: graysonsforge.com

Location: Dubai, United Arab Emirates

Last updated: May 2025